privacy policy

1. introduction

obsera ("we," "our," or "us") is committed to protecting your privacy. this privacy policy explains how we collect, use, disclose, and safeguard your information when you use our real-time intelligence platform and related services.

2. information we collect

2.1 personal information

we may collect personal information that you provide directly to us, including:

• name and email address when you create an account
• payment information for subscription services
• profile information and preferences
• communication records when you contact us
• dashboard layout configurations and settings

2.2 usage information

we automatically collect certain information about your use of our service:

• log data (ip address, browser type, access times)
• device information (device type, operating system)
• usage patterns and feature interactions
• performance data and error reports
• dashboard panel interactions and layouts

2.3 third-party content

our service aggregates and displays content from various third-party sources. we do not claim ownership of this content and are not responsible for its privacy practices. we encourage you to review the privacy policies of these external sources.

3. how we use your information

we use the collected information for the following purposes:

• provide and maintain our real-time intelligence platform
• process payments and manage subscription plans
• personalize your dashboard experience
• save and restore your custom dashboard layouts
• send important service updates and notifications
• improve our platform and develop new features
• ensure security and prevent fraud
• comply with legal obligations

4. information sharing and disclosure

we do not sell, trade, or rent your personal information to third parties. we may share your information in the following circumstances:

• service providers: with trusted third-party vendors who assist in operating our service
• legal requirements: when required by law or to protect our rights and safety
• business transfers: in connection with a merger, acquisition, or sale of assets
• consent: with your explicit consent for specific purposes

5. data security

we implement appropriate technical and organizational measures to protect your information:

• encryption of data in transit and at rest
• regular security assessments and updates
• access controls and authentication measures
• employee training on data protection
• incident response procedures

6. data retention

we retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. when you delete your account, we will delete or anonymize your personal information, except where retention is required by law.

7. your rights and choices

depending on your location, you may have the following rights:

• access: request a copy of your personal information
• correction: update or correct inaccurate information
• deletion: request deletion of your personal information
• portability: receive your data in a portable format
• objection: object to certain processing activities
• withdrawal: withdraw consent where applicable

8. cookies and tracking technologies

we use cookies and similar technologies to enhance your experience:

• essential cookies: required for basic functionality
• analytics cookies: help us understand usage patterns
• preference cookies: remember your settings and preferences

you can control cookie settings through your browser preferences.

9. international data transfers

your information may be transferred to and processed in countries other than your own. we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. children's privacy

our service is not intended for children under 13 years of age. we do not knowingly collect personal information from children under 13. if you believe we have collected such information, please contact us immediately.

11. third-party links and content

our service aggregates content from various third-party sources. we are not responsible for the privacy practices of these external sources. we encourage you to review their privacy policies.

12. changes to this policy

we may update this privacy policy from time to time. we will notify you of any material changes by posting the new policy on our website and updating the "last updated" date. your continued use of our service after such changes constitutes acceptance of the updated policy.

13. contact us

if you have any questions about this privacy policy or our data practices, please contact us:

14. gdpr compliance (eu users)

for users in the european union, we process your personal data in accordance with the general data protection regulation (gdpr). our legal basis for processing includes:

• contract performance for service delivery
• legitimate interests for service improvement
• consent for marketing communications
• legal obligations for compliance

you have the right to lodge a complaint with your local data protection authority.